Who is this course for?

Is this course for me?

Veterinary nurses play such an important role in the care of clients and their pets.

Being able to communicate terminology and action steps to owners in a language they can understand is vital for ensuring that pets get the highest standard of care possible.

But with so much information to learn and digest, it can be easy to feel overwhelmed and nervous when talking to clients.

Thats why we are delighted to offer this 6 hour CPD on the essential consulting skills for veterinary nurses. Which is hosted by none other than Victoria Bowes!

Victoria has a wealth of knowledge and experience that she is passionate about passing on to to future nurse generations, as a course manager for veterinary nursing at WCG and as external assessor for Vet Skill and other educational establishments.

You also have a series of short tasks and activities to submit, which Victoria will mark and offer feedback on. Ensuring that you feel as confident as you can be when running successful nursing clinics in practice.

All our courses include small bitesize videos with an accompanying workbook so you don't have to write a single word (unless you want an excuse to get your stationary out 😉)

So, lets get you started and fully armed with the right knowledge and understanding to run successful and highly enjoyable nurse consults, lets promote it and stop clients looking elsewhere for preventive health care and even clinical advice.

What will I Learn?

This Course has 3 modules of content and this is a brief overview of what you will learn

  • The Role of the RVN in Veterinary Practice

  • Key Qualities needed for the Consulting Vet Nurse

  • Impact of Communication Methods and Styles

  • Barriers to Communication and how to overcome them

  • Effective Listening Skills

  • Reflective Practice for Veterinary Nurses

  • Setting up, Prepping and common equipment needed to run a Nurse Clinic

  • Selecting appropriate clients and advertising your clinic

  • Completing the Consultation using the Cambridge-Calgary Consulting model

  • Key consulting tips and evidence based veterinary medicine (EBVM)

Some important points you need to know.

  • How long is this course and do I get a certificate?

    Upon completion of this 6-Hour on-demand CPD Course, you will receive a certificate to download and keep for your records.

  • How long do I have access to this course?

    Great news is that you have lifetime access with your enrolment, so completely learn at your own pace and no stressful deadlines.

  • What do I get with this course?

    This course comes with a comprehensive course workbook, interactive activities to complete and a series of short activities to complete with tutor marking to release your CPD accredited certificate for 6 Hours/Credits.

  • How is this course presented?

    Our courses are more than just a webinar.

    You will be taken through easy to digest bitesize chunks of learning, via a series of informative tutor video presented slides.

    Research shows, that online learning knowledge is easier to retain and absorb if video content is used rather than just audio, which is easier to just switch off from and become distracted. This way you can have a human connection to your tutor which is so important.

    So that's what we do...

Instructor Bio:

RVN QTLS (VHA) Dip.RSA (TAQA)

Victoria Bowes

I have been working in the animal care and veterinary nursing industry since 1997. I qualified as a veterinary nurse in 2003. I became the nurse training manager in my general veterinary practice and had the opportunity to support various students through their nurse training. I also started working for Vets now as a senior emergency nurse. I have a specific interest in evolving the role of the veterinary nurse, weight management and emergency veterinary nursing. I have been working for WCG as a veterinary nursing course manager since 2007. With this role I hope to impart my passion for veterinary nursing and the importance of supporting clients as you would be wanted to yourself. I work as the external examiner for veterinary nursing at Vet skill and Wrexham Glyndwr University. This alongside my role as examiner for the RCVS allows me to examine and support the next generation of veterinary nurses. I have been a featured author for Vet practice today and a focus article author for the VN times. This gives me the opportunity to share my knowledge and hopefully encourage others to seek a healthy and happy work life balance.

As we start to invite clients back into the practice, after a long period of restrictions, now is the time to brush up on those consulting skills.

The benefit of nurse consulting comes from the relaxed and open communication format that makes clients feel that they can discuss and ask questions that they may otherwise not feel comfortable asking the vet.

As we start to invite clients back into the practice, after a long period of restrictions, now is the time to brush up on those consulting skills and maybe look at your niche consulting subjects and start to re educate pet owners and bring in some additional revenue for your practice.

A nurse with enthusiasm for helping and educating clients is ideal for this position as this will bring the added benefits of building client trust. This means that when the nurse promotes a product or service that will benefit the owner or pet, the client is more likely to make a purchase.

Communication skills are one of the biggest elements to consulting – not necessarily clinical knowledge.

While nurses have had a lot of experience interacting with clients over the reception desk, in kennels or over the telephone, this is very different to opening a door, inviting in a client and directing the consultation.

So, lets get you started and fully armed with the right knowledge and understanding to run successful and highly enjoyable nurse consults, lets promote it and stop clients looking elsewhere for preventive health care and even clinical advice.

Course curriculum

  • 1

    Downloadable workbook

    • Downloadable Workbook

  • 2

    Module 1

    • Introduction

      FREE PREVIEW
    • The role of the registered veterinary nurse in the veterinary practice

    • Evolution of the Veterinary Nurse, 20 Minute Task

    • The impact of communication and communication methods and styles; 10 Minute Task

    • Effective Communication

    • Communication Methods, 10 Minute Task.

    • Communication Styles

    • What are effective listening skills? 10 Minute Task

    • Reflection

    • Reflective 10 Minute Task

  • 3

    Module 2

    • Introduction

      FREE PREVIEW
    • Setting up and preparing for the clinics

    • Possible Nursing Clinics, 5 Minute Task

    • Consult Your Clients

    • Equipment Needed, 5 / 10 Minute Task

    • Other Considerations

    • Reflection again.... 10 Minute Task

    • Selecting Appropriate Clients

    • Plan & Produce a Clinic Leaflet, 30 Minute Task

    • Getting Support for your Clinics

  • 4

    Module 3

    • Introduction

      FREE PREVIEW
    • Completing the Consultation Effectively & Listening to the Client

    • Own the Consultation, 10 Minute Task

    • Useful Tips for Consultations

    • Summarising the Consultation, 15 Minute Task

    • 5 Stages to EBVM

    • Complete a PICO EBVM. 1 Hour Task

Pricing Options

Choose to pay for the course now, invoice your practice, or in easy to manage instalments. Same course same cost.

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