The benefit of nurse consulting comes from the relaxed and open communication format that makes clients feel that they can discuss and ask questions that they may otherwise not feel comfortable asking the vet.
As we start to invite clients back into the practice, after a long period of restrictions, now is the time to brush up on those consulting skills and maybe look at your niche consulting subjects and start to re educate pet owners and bring in some additional revenue for your practice.
A nurse with enthusiasm for helping and educating clients is ideal for this position as this will bring the added benefits of building client trust. This means that when the nurse promotes a product or service that will benefit the owner or pet, the client is more likely to make a purchase.
Communication skills are one of the biggest elements to consulting – not necessarily clinical knowledge.
While nurses have had a lot of experience interacting with clients over the reception desk, in kennels or over the telephone, this is very different to opening a door, inviting in a client and directing the consultation.
So, lets get you started and fully armed with the right knowledge and understanding to run successful and highly enjoyable nurse consults, lets promote it and stop clients looking elsewhere for preventive health care and even clinical advice.