Who is this course for?

Successfully manage your team!

For HRVN's or RVN's looking to move into a leadership or management role within practice.

There is no doubt about it, It can be a difficult balance to be a head nurse: you need to be caring, motivating and approachable to your staff, but you also need to be firm and authoritative when needed.

Tricky balance to get right, when those dynamics change within your team playing role.

But... armed with the right knowledge and support, this can be a highly rewarding role and you can start to be the role model you were trained to be.

The role requires good management and leadership skills. The job also involves a lot of physical work, and dealing with individual personalities can sometimes be challenging, therefore you must have excellent interpersonal skills and be able to support your team with patience, confidence and care.

This extremely popular course is written and presented by a highly experienced, qualified, and registered veterinary practice manager, whom works closely with the nursing team and will teach you the core skills and experiences you will need to successfully manage your team, however big or small.

What you will learn?

This Course has 6 modules of content and this is a brief overview of what you will learn

  • Identifying team styles and monitoring conflict

  • Team performance, motivation and rewards

  • Understanding micromanaging

  • SMART objectives to encourage and support the veterinary team

  • The P.R.A.I.S.E model

  • Leadership and Management styles

  • Identifying YOUR management style and how to work it

  • Time management and delegation

  • Communication, assertiveness and emotional intelligence

  • Recruitment: Getting the right people and resourcing talent

Some important points you need to know.

  • How long is this course and do I get a certificate?

    Upon completion of this 7-Hour on-demand CPD Course, you will receive a certificate to download and keep for your records.

  • How long do I have access to this course?

    Great news is that you have lifetime access with your enrolment, so completely learn at your own pace and no stressful deadlines

  • What do I get with this course?

    This course comes with a comprehensive course workbook, interactive activities to complete and a 45 question multiple choice quiz at the end to release your CPD accredited certificate for 7 Hours/Credits

  • How is this course presented?

    Our courses are more than just a webinar.

    You will be taken through easy to digest bitesize chunks of learning, via a series of informative tutor video presented slides.

    Research shows, that online learning knowledge is easier to retain and absorb if video content is used rather than just audio, which is easier to just switch off from and become distracted. This way you can have a human connection to your tutor which is so important.

    So that's what we do...

About Gaynor

Instructor Bio:

MCMI, Assoc CIPD

Gaynor Rigby

I have worked in the veterinary profession for over 25 years both in the private and corporate sector, and I have undertaken lots of roles within the industry both in a nursing capacity and in administration finally moving into management in 2007. Since then I have gained level 3 and level 5 diplomas in Management and Leadership, level 3 diploma in Human Resources and I am currently undertaking a my level 5 HR qualification I am a current member of the Chartered Management Institute (CMI) and the Chartered Institute of Personnel and Development (CIPD) It never ceases to amaze me how after all these years in practice there is still so much to learn and how the industry is constantly changing and I realise how important it is to change and improve along with this, especially in a supervisory role. Practice Managers are becoming a vital part of the veterinary team, much more than previously, especially in the corporate sector, allowing the clinical team to do what they do best without the stresses and strains of everyday challenges. The role of Practice Manager is as varied as they come and no two days are ever the same, and there always seems to be a need for more information no matter how long you have been in practice. I am looking forward to sharing information and knowledge that I have collected over the years and hope to keep learning more as I do so.

Don't just take our word for it...

5 star rating

Loved it!

Esme Hawkes

Really informative course, as a new manager I found it really helpful. I Liked the step by step format and that I could get all the information printed befor...

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Really informative course, as a new manager I found it really helpful. I Liked the step by step format and that I could get all the information printed before I started! I liked the bits where you were actually able to evaluate yourself and the styles you work with aswell as learning the theory. This really helped to put it all into perspective. Thankyou :) My only problem was when it came to 'get your certificate' It led me to a page that I was unable to access and have therefore not been able to get my certificate. How can I go about getting this please?

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5 star rating

Excellent course!

Stephanie Driscoll

Very informative, fresh perspective and enjoyable CPD.

Very informative, fresh perspective and enjoyable CPD.

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5 star rating

Great course, very thought provoking!

Jessica Summers

Well structured course, great resources to support learning.

Well structured course, great resources to support learning.

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4 star rating

Good Course for Deputy and Head Nurses

Chris Peters

Good course, easy to understand and would be very helpful for newly employed deputy and head nurses. My one issue with the course is that the sound was very ...

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Good course, easy to understand and would be very helpful for newly employed deputy and head nurses. My one issue with the course is that the sound was very quiet, even when putting in headphones i found it just wasn't loud enough.

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4 star rating

Easy to follow

rosanna Savin

It was really useful that each section and slide was in short clips as it made it easier to listen back and make notes. I found that a large section of the i...

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It was really useful that each section and slide was in short clips as it made it easier to listen back and make notes. I found that a large section of the information I already knew so it was more refreshing rather than learning but I put this down to my studying being done in the last few years. I think for someone who's not covered these topics recently it will more be useful, but still very informative.

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5 star rating

Are you a manager or a leader?

Alex John

Really enjoyed this course and the you tube clips are extremely useful for any practice! I now know how to progress from a manager to a leader.

Really enjoyed this course and the you tube clips are extremely useful for any practice! I now know how to progress from a manager to a leader.

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5 star rating

Great course, very thought provoking!

Jessica Summers

Well structured course, great resources to support learning.

Well structured course, great resources to support learning.

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5 star rating

Really useful course

Sarah Jones

I really enjoyed this course, I like the way it is broken down into small units, making it easy to complete around small children! It’s been a big help for m...

Read More

I really enjoyed this course, I like the way it is broken down into small units, making it easy to complete around small children! It’s been a big help for my new job role.

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Course curriculum

  • 1

    Introduction

  • 2

    Module 1 - Team Styles

    • Module 1 Introduction

      FREE PREVIEW
    • Unit 1: What is a Team? Identifying Team Styles.

    • Unit 2: Having Dificult Conversations.

    • Unit 3: Identifying and Monitoring Conflict.

    • Conflict Management Funny Video.

    • Unit 4: How Motivation Impacts the Workplace.

    • Unit 5: Smart Objectives.

    • Unit 6: Recognition and Reward.

    • End of Module 1 Summary.

    • End Of Module 1 Quiz.

  • 3

    Module 2: Leadership and Management Styles.

    • Module 2 Introduction

      FREE PREVIEW
    • Unit 1: Leadership and Management.

    • Unit 2: Personal Development and Feedback.

    • Unit 3: Time Management.

    • Unit 4: Effective Delegation.

    • Unit 5: Assertiveness.

    • End of Module 2 Summary.

    • End Of Module 2 Quiz.

  • 4

    Module 3: Communication and Recruitment.

    • Module 3 Introduction

      FREE PREVIEW
    • Unit 1: Types of Communication.

    • How well does your team communicate?

    • Unit 2: Active Listening.

    • Unit 3: Emotional Intelligence.

    • Unit 4: Getting the Right People and Job Analysis.

    • Protected characteristics Video.

    • End of Module 3 Summary.

    • End of Module 3 Quiz.

    • End of Course

Successfully manage your team

Gain the vital skills you need

This popular online Accredited CPD course, will give you enhanced skills to better manage both a clinical and clerical team in veterinary practice. 

The aim of this course is to look at the main skills and experiences that you will need to successfully manage your team, deal with conflict within that team, how to hire the correct team member, effective communication, emotional intelligence and much more... 




When you have completed the course, you will feel more confident and ready to use your new found team management skills.

This activity equates to 7 hours of accredited CPD towards your RCVS requirements
This is not a comprehensive list as we find we are constantly learning and improving our knowledge and skills in such a fast paced and progressive industry, but rather a general look at the skills and knowledge that seem to cover the largest areas of your work and those that you find you may need to call on most often.

Being aware of how you manage and how you are perceived by others will give you a huge insight into what is expected of you and where you need to be, it will also help you develop the knowledge required to get you there.

Managing people is a huge responsibility and you often find you are in the spotlight so your actions and decisions are scrutinised and often you are in a position where you are judged based on the choices you make.
This can be a scary position to be in, but by learning and developing management and leadership skills you can be comfortable in the knowledge that you are not only doing the right thing, but doing things right.

Pricing options

Choose to pay for the course now, invoice your practice, or in easy to manage instalments. Same course same cost.