Successfully manage your team

Gain the vital skills you need

This popular online Accredited CPD course, will give you enhanced skills to better manage both a clinical and clerical team in veterinary practice. 

The aim of this course is to look at the main skills and experiences that you will need to successfully manage your team, deal with conflict within that team, how to hire the correct team member, effective communication, emotional intelligence and much more... 




When you have completed the course, you will feel more confident and ready to use your new found team management skills.

This activity equates to 7 hours of accredited CPD towards your RCVS requirements
This is not a comprehensive list as we find we are constantly learning and improving our knowledge and skills in such a fast paced and progressive industry, but rather a general look at the skills and knowledge that seem to cover the largest areas of your work and those that you find you may need to call on most often.

Being aware of how you manage and how you are perceived by others will give you a huge insight into what is expected of you and where you need to be, it will also help you develop the knowledge required to get you there.

Managing people is a huge responsibility and you often find you are in the spotlight so your actions and decisions are scrutinised and often you are in a position where you are judged based on the choices you make.
This can be a scary position to be in, but by learning and developing management and leadership skills you can be comfortable in the knowledge that you are not only doing the right thing, but doing things right.

Aims & Objectives& Objectivesives

Supporting RVN’s in Management and Leadership Roles.

Aims and Objectives.

Unit 1: Identifying Team Styles and Monitoring Conflict

Key Learning Aims and Objectives
•To understand how teams work and the differences of team members and how to use this knowledge to improve productivity.
•To understand the best way to approach and conduct difficult conversations with team members. And how to regain harmony within the team.
•Learning how to spot conflict early and how you can support your team through difficult times.

Unit 2: Team Performance, Motivation and Rewards

Key Learning Aims and Objectives
•To understand the different levels of motivation and what they mean to the team.
•A detailed look at what demotivates staff.
•To understand micromanaging
•To understand the importance of SMART objectives and how they can encourage and support the team.
•Identifying the importance of reward and recognition and when and how to give it to maximum effect.
•Being able to review and understand the P.R.A.I.S.E model.

Unit 3: Leadership and Management Styles

Key Learning Aims and Objectives
•To understand the skills that differ between leaders and managers
•To identify and understand the different management styles and when to use them to achieve the best practice.
•To identify your own management style and how it impacts your team.
•To understand how feedback works and the importance of giving and receiving it.
•To look at how members of the team can use feedback to develop their personal growth.

Unit 4: Time Management and Delegation

Key Learning Aims and Objectives
•To understand how distractions and procrastination affects your work.
•An overview of self-care when busy.
•To understand what, how and when to delegate. And when it is not ok to delegate.
•To understand the meaning of being assertive and how to develop this and the ability to say ‘No’
•Learning the meaning of collecting ‘Monkeys’ and how to deal with them.


Unit 5: Communication and Emotional Intelligence

Key Learning Aims and Objectives
•To understand the different types of communication and when to use them for maximum benefit.
•To understand the outcome of poor communication.
•Guidance on the importance of active listening and how to practice this skill.
•To understand emotional intelligence and how it can help a manager support their team.

Unit 6: Recruitment, Getting the Right People and Resourcing Talent

Key Learning Aims and Objectives
•To understand what type of employee you need and how to spot talent.
•How to advertise for the right person without discrimination.
•How to look at current roles and conduct a full analysis of what is required.
•A look at resourcing talent from within your organisation and reflection on if inside or outside talent is best for the role.  

Course curriculum

  • 01

    Introduction

  • 02

    Module 1 - Team Styles

    • Module 1 Introduction

      FREE PREVIEW
    • Unit 1: What is a Team? Identifying Team Styles.

    • Unit 2: Having Dificult Conversations.

    • Unit 3: Identifying and Monitoring Conflict.

    • Conflict Management Funny Video.

    • Unit 4: How Motivation Impacts the Workplace.

    • Unit 5: Smart Objectives.

    • Unit 6: Recognition and Reward.

    • End of Module 1 Summary.

    • End Of Module 1 Quiz.

  • 03

    Module 2: Leadership and Management Styles.

    • Module 2 Introduction

      FREE PREVIEW
    • Unit 1: Leadership and Management.

    • Unit 2: Personal Development and Feedback.

    • Unit 3: Time Management.

    • Unit 4: Effective Delegation.

    • Unit 5: Assertiveness.

    • End of Module 2 Summary.

    • End Of Module 2 Quiz.

  • 04

    Module 3: Communication and Recruitment.

    • Module 3 Introduction

      FREE PREVIEW
    • Unit 1: Types of Communication.

    • How well does your team communicate?

    • Unit 2: Active Listening.

    • Unit 3: Emotional Intelligence.

    • Unit 4: Getting the Right People and Job Analysis.

    • Protected characteristics Video.

    • End of Module 3 Summary.

    • End of Module 3 Quiz.

    • End of Course

About Gaynor

Instructor Bio:

I have worked in the veterinary profession for over 25 years both in the private and corporate sector, and I have undertaken lots of roles within the industry both in a nursing capacity and in administration finally moving into management in 2007. Since then I have gained level 3 and level 5 diplomas in Management and Leadership, level 3 diploma in Human Resources and I am currently undertaking a my level 5 HR qualification I am a current member of the Chartered Management Institute (CMI) and the Chartered Institute of Personnel and Development (CIPD) It never ceases to amaze me how after all these years in practice there is still so much to learn and how the industry is constantly changing and I realise how important it is to change and improve along with this, especially in a supervisory role. Practice Managers are becoming a vital part of the veterinary team, much more than previously, especially in the corporate sector, allowing the clinical team to do what they do best without the stresses and strains of everyday challenges. The role of Practice Manager is as varied as they come and no two days are ever the same, and there always seems to be a need for more information no matter how long you have been in practice. I am looking forward to sharing information and knowledge that I have collected over the years and hope to keep learning more as I do so.

Gaynor Rigby

MCMI, Assoc CIPD

Don't just take our word for it...

Esme Hawkes

5 star rating

“Really informative course, as a new manager I found it really helpful. I Liked the step by step format and that I could get all the information printed before I started! I liked the bits where you were actually able to evaluate yourself and the st...”

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“Really informative course, as a new manager I found it really helpful. I Liked the step by step format and that I could get all the information printed before I started! I liked the bits where you were actually able to evaluate yourself and the styles you work with aswell as learning the theory. This really helped to put it all into perspective. Thankyou :) My only problem was when it came to 'get your certificate' It led me to a page that I was unable to access and have therefore not been able to get my certificate. How can I go about getting this please?”

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Stephanie Driscoll

5 star rating

“Very informative, fresh perspective and enjoyable CPD. ”

“Very informative, fresh perspective and enjoyable CPD. ”

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Jessica Summers

5 star rating

“Well structured course, great resources to support learning. ”

“Well structured course, great resources to support learning. ”

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Chris Peters

4 star rating

“Good course, easy to understand and would be very helpful for newly employed deputy and head nurses. My one issue with the course is that the sound was very quiet, even when putting in headphones i found it just wasn't loud enough.”

“Good course, easy to understand and would be very helpful for newly employed deputy and head nurses. My one issue with the course is that the sound was very quiet, even when putting in headphones i found it just wasn't loud enough.”

Read Less

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