About Gaynor

Instructor Bio:

I have worked in the veterinary profession for over 25 years both in the private and corporate sector, and I have undertaken lots of roles within the industry both in a nursing capacity and in administration finally moving into management in 2007. Since then I have gained level 3 and level 5 diplomas in Management and Leadership, level 3 diploma in Human Resources and I am currently undertaking a my level 5 HR qualification I am a current member of the Chartered Management Institute (CMI) and the Chartered Institute of Personnel and Development (CIPD) It never ceases to amaze me how after all these years in practice there is still so much to learn and how the industry is constantly changing and I realise how important it is to change and improve along with this, especially in a supervisory role. Practice Managers are becoming a vital part of the veterinary team, much more than previously, especially in the corporate sector, allowing the clinical team to do what they do best without the stresses and strains of everyday challenges. The role of Practice Manager is as varied as they come and no two days are ever the same, and there always seems to be a need for more information no matter how long you have been in practice. I am looking forward to sharing information and knowledge that I have collected over the years and hope to keep learning more as I do so.

Gaynor Rigby


Course curriculum

  • 01


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  • 02

    Module 1 - Team Styles

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    • Module 1 Introduction

    • Unit 1: What is a Team? Identifying Team Styles.

    • Unit 2: Having Dificult Conversations.

    • Unit 3: Identifying and Monitoring Conflict.

    • Conflict Management Funny Video.

    • Unit 4: How Motivation Impacts the Workplace.

    • Unit 5: Smart Objectives.

    • Unit 6: Recognition and Reward.

    • End of Module 1 Summary.

    • End Of Module 1 Quiz.

  • 03

    Module 2: Leadership and Management Styles.

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    • Module 2 Introduction

    • Unit 1: Leadership and Management.

    • Unit 2: Personal Development and Feedback.

    • Unit 3: Time Management.

    • Unit 4: Effective Delegation.

    • Unit 5: Assertiveness.

    • End of Module 2 Summary.

    • End Of Module 2 Quiz.

  • 04

    Module 3: Communication and Recruitment.

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    • Module 3 Introduction

    • Unit 1: Types of Communication.

    • How well does your team communicate?

    • Unit 2: Active Listening.

    • Unit 3: Emotional Intelligence.

    • Unit 4: Getting the Right People and Job Analysis.

    • Protected characteristics Video.

    • End of Module 3 Summary.

    • End of Module 3 Quiz.

    • End of Course

Aims & Objectives& Objectivesives

Supporting RVN’s in Management and Leadership Roles.

Aims and Objectives.

Unit 1: Identifying Team Styles and Monitoring Conflict

Key Learning Aims and Objectives
•To understand how teams work and the differences of team members and how to use this knowledge to improve productivity.
•To understand the best way to approach and conduct difficult conversations with team members. And how to regain harmony within the team.
•Learning how to spot conflict early and how you can support your team through difficult times.

Unit 2: Team Performance, Motivation and Rewards

Key Learning Aims and Objectives
•To understand the different levels of motivation and what they mean to the team.
•A detailed look at what demotivates staff.
•To understand micromanaging
•To understand the importance of SMART objectives and how they can encourage and support the team.
•Identifying the importance of reward and recognition and when and how to give it to maximum effect.
•Being able to review and understand the P.R.A.I.S.E model.

Unit 3: Leadership and Management Styles

Key Learning Aims and Objectives
•To understand the skills that differ between leaders and managers
•To identify and understand the different management styles and when to use them to achieve the best practice.
•To identify your own management style and how it impacts your team.
•To understand how feedback works and the importance of giving and receiving it.
•To look at how members of the team can use feedback to develop their personal growth.

Unit 4: Time Management and Delegation

Key Learning Aims and Objectives
•To understand how distractions and procrastination affects your work.
•An overview of self-care when busy.
•To understand what, how and when to delegate. And when it is not ok to delegate.
•To understand the meaning of being assertive and how to develop this and the ability to say ‘No’
•Learning the meaning of collecting ‘Monkeys’ and how to deal with them.

Unit 5: Communication and Emotional Intelligence

Key Learning Aims and Objectives
•To understand the different types of communication and when to use them for maximum benefit.
•To understand the outcome of poor communication.
•Guidance on the importance of active listening and how to practice this skill.
•To understand emotional intelligence and how it can help a manager support their team.

Unit 6: Recruitment, Getting the Right People and Resourcing Talent

Key Learning Aims and Objectives
•To understand what type of employee you need and how to spot talent.
•How to advertise for the right person without discrimination.
•How to look at current roles and conduct a full analysis of what is required.
•A look at resourcing talent from within your organisation and reflection on if inside or outside talent is best for the role.  

Pricing options

Explain how different pricing options might be valuable to different segments of your audience.