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About Carrie.

Instructor Bio:

My name is Carrie Ball and i am a Companion Animal Bereavement Counsellor.In 2001 I completed the diploma of companion animal bereavment counselling. Since then I have achieved a Level 3 certificate in Pet bereavement and a diploma in counselling skills. I am also a Level 2 Veterinary Care Assistant and i started working in veterinary practice in 1999.I have seen many pets come and go. The expected and the unexpected losses, the horrific accidents and terminally ill patients. I decided after witnessing my first euthanasia, that I never wanted anyone to feel so sad, lost and abandoned again.The loss of a pet, no matter how big or small is like losing a relative or a close friend. It can be a very lonely time, and I aim to be the person that 'gets it' and truly understands.I wrote an open letter to that first Dog. 'Dear Little Brown Dog' and can be found on Wordpress, by my company, Cycle Counselling. Do take a look, it was written from the heart and was the reason why I became a Pet Bereavement Counsellor.I want to help you to help and fully support your clients. All too often veterinary clients are sent away with bare minimum of support, and I aim to change that.

Carrie Ball

ACC Dip Pet Bereavement Counsellor

Course curriculum

  • 01

    Introduction

    Show Content
  • 02

    Module 1: The Client Journey, "Providing exceptional end-of-life support".

    Show Content

    • Unit 1 - Make Client Support Exceptional

    • Unit 2 - Different Types of Bond

    • Unit 3 - Support Considerations & Communication

    • Module 1: The Client Journey - Quiz.

    • Module 1 Video recap
  • 03

    Module 2: How the Veterinary Team can help each other, "Managing compassion fatigue".

    Show Content

    • You are not in this alone.

    • Module 2: How the veterinary team can help each other - Quiz.

    • Module 2 Video recap
  • 04

    Module 3: Grief and the Bereavement Process.

    Show Content

    • Grief and the bereavement process.

    • Module 3; Grief and the bereavement process - Quiz.

    • Module 3 Video recap
  • 05

    Module 4: Respect To The End.

    Show Content

    • Respect to the end

    • Module 4; Respect to the end - Quiz.

    • Module 4 video recap

Aims & Objectives

Pet Loss and Bereavement Support Advisor Online Accredited CPD Course

Module 1: The Client Journey: Providing Exceptional End-of-Life Support

Key learning Objectives
•Understanding what constitutes exceptional end of life support
•Be able to look at different types of bond and how we can relate these to our clients
•To fully understand how to adapt our care and support with our clients who have special needs.


Module 2: How the Veterinary Team can help?

Key learning Aims and Objectives
•Understanding the important role of the Pet Bereavement and Loss Advisor in veterinary practice
•An overview of counselling and emotional support skills.
•How can we assess client support needs to ensure that client support is exceptional?
•Guidance on effective communication and listening skills at this sensitive time. What to say and what not to say
•Identifying how to support each other within practice and managing compassion fatigue.
•Guidance on how to approach the subject of payment with sensitivity at this time.
•Be able to review and advise on remembrance, rituals and client support resources available.

Module 3: Grief and the Bereavement Process

Key Learning Aims and Objectives
•To understand fully the 5 stages of grief
•A detailed look at different types of grief and how to identify these in our clients.
•To identify how children are affected by the loss of a pet
•To identify and understand grief in surviving pets
•To identify how elderly clients are affected by the loss of a pet and address their specific needs

Course Reviews

Debbie Adamson

“I started this course to help me at work, about a week into it I lost my beloved pooch, Jack, rather unexpectedly and felt so devastated and upset; it was quite hard to carry on with the course as I cried pretty much all the way through it but ...”

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“I started this course to help me at work, about a week into it I lost my beloved pooch, Jack, rather unexpectedly and felt so devastated and upset; it was quite hard to carry on with the course as I cried pretty much all the way through it but not only did I get a lot more knowledge as someone who works in a vets, it helped me so much on a personal level with my own thoughts and feelings. So thank you Carrie and Vicki at Innovet for making this course available, it was really worthwhile and I am so glad to have been able to complete it. Would highly recommend, many thanks, Debbie ”

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Pricing options

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