Excellent Client Care in the Veterinary Practice 1.25 Hr CPD

I have worked in customer service for over 20 years, the last 12 in the veterinary industry. I am passionate about customer service and believe that our front of house teams play a huge part in ensuring clients receive a positive experience in the veterinary practice. I began my career as an insurance broker, which taught me lots about customer service but was a little dull! I then set up my own home delivery pet food business and began working part time at Anderson Moores Veterinary Specialists. During my seven years with Anderson Moores, the company grew from around 20 employees to well in excess of 100 employees. I managed a team of 12 receptionists, alongside other duties including marketing, and learnt a huge amount about high quality customer care in the veterinary world. My career then took me to Cedar Vets in the New Forest where I am currently Practice Manager. We have a hospital and two branch surgeries and 35 members of staff and pride ourselves on offering exceptional client care. In 2018 all three of our branches were awarded the RCVS Outstanding Client Service Award.I completed the Blue Cross Pet Bereavement Support Advisor course in 2019 and have recently completed my Leadership and Management Diploma (with a Distinction!)