Who is this course for?

Is this course for me?

Our popular CPD accredited online course, written and presented specifically with the Veterinary Receptionist, VCA and SVN in mind, will give you enhanced skills to better support Pet Owners, the Clinical Team and Yourself during which can be a stressful time for all concerned.

Gaining valuable and essential skills which will assist you in providing an informed, professional and confident service to your clients and veterinary practice.

Improving both your clinical knowledge and customer service.

Veterinary support staff are such an integral part of the practice team, and as front of house staff and the interface between Vets, Nurses and the Client, we at Innovet fully support and honour the importance of your role in the smooth running of the veterinary practice.

This course covers everything you need to know to feel confident and assured when dealing with Veterinary Emergencies both over the Telephone and in the Clinic, ensuring that RCVS Guidelines are fully adhered to.

What you will learn!

This Course has 3 modules of content and this is a brief overview of what you will learn

  • Effective telephone triage and RCVS guidelines.

  • How to recognise major body system emergencies and discussion on patient signalment and client questioning.

  • How to generate a capsule history with a systems priority task.

  • To recognise and provide appropriate First Aid advise over the phone

  • A look at waiting room triage and how to apply a triage classification coding system.

  • To understand and effectively manage emergency clients in a calm and professional manner

  • Identify methods which can improve the clients first impression of your veterinary clinic.

  • The most common veterinary emergencies seen in practice and recognise the signs and symptoms of these emergencies.

  • Understanding common poisons and symptoms presented to small animal patients in veterinary practice.

  • A look at common veterinary terminology and abbreviations and much more...

Some important points you need to know.

  • How long is this course and do I get a certificate?

    Upon completion of this 7-Hour on-demand CPD Course, you will receive a certificate to download and keep for your records.

  • How long do I have access to this course?

    Great news is that you have lifetime access with your enrolment, so completely learn at your own pace and no stressful deadlines.

  • What do I get with this course?

    This course comes with a comprehensive course workbook, interactive activities to complete, downloadable resources and a 45 question multiple choice quiz at the end to release your CPD accredited certificate for 7 Hours/Credits.

  • How is this course presented?

    Our courses are more than just a webinar. You will be taken through easy to digest bitesize chunks of learning, via a series of informative tutor video presented slides.

    Research shows, that online learning knowledge is easier to retain and absorb if video content is used rather than just audio, which is easier to just switch off from and become distracted. This way you can have a human connection to your tutor which is so important.

    So that's what we do...

About Emily

Instructor Bio:


Emily Ashdown

I am a qualified Animal Physiotherapist & Registered Veterinary Nurse. I have been working with animals since I was 16 where I started as a kennel assistant at a rescue kennels. I then trained in my local practice to become an RVN. I have worked at different practices including the RSPCA Birmingham animal hospital where I gained a lot of experience and even worked on the ITV show Give a pet a home! I shortly went back to private practice and Became a Deputy head nurse where I found my passion for rehabilitation by using class IV laser therapy. Whilst working in this practice I researched the different types of Lasers and set up clinics for primarily Geriatric patients. I became very passionate about rehabilitation and in particular the difference Laser therapy was making to many of my clients and with my own working cocker spaniels. I then decided to pursue a Diploma in Animal Physiotherapy with the college of Animal Physiotherapists. I started to work for Companion Animal health as a product specialist in primarily Laser therapy but also other rehabilitation products and regenerative medicine. I still work for Companion as I have a real passion for teaching practitioner’s how to use Laser successfully but I also bought my own Laser and set up Worcestershire Animal Therapy where I offer a mobile Physiotherapy and Laser service. I also Do some work for Bromsgrove Canine Hydro and Physio where I enjoy seeing many different cases. From time to time I also still Locum in emergency Vet clinics and I teach Animal First Aid. In my spare time I’m also a member of the IAAT Committee to help push the Musculoskeletal industry and I’m fully registered as a RAMP member. I also have a certificate in Feline Medicine and would like to educate further in rehabilitation for feline’s.

Don't just take our word for it.

5 star rating


Emma Parrish-Andrew

I thoroughly enjoyed this course, it was extremely informative and has given me new skills that I am looking forward to using in my practice. A great CPD for...

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I thoroughly enjoyed this course, it was extremely informative and has given me new skills that I am looking forward to using in my practice. A great CPD for all support staff especially us receptionists. Thank you

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star rating

star rating

5 star rating


Kirsty Kelly-Enderby

I found this course informative and useful. Would of liked the quiz to be a little more challenging though. Enjoyed the time!

I found this course informative and useful. Would of liked the quiz to be a little more challenging though. Enjoyed the time!

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Course curriculum

  • 1

    Workbook & Downloadable Content.

    • Workbook & Downloadable Resources

  • 2

    Introduction to Animal First Aid, Rules and Legalities.

  • 3

    Module 1; Triage & the Veterinary Receptionist.

    • Unit 1; Types of Triage

    • Unit 2; Obtaining a Patients Signalment Over the Phone

    • Unit 3; Telephone Triage & First Aid Scenarios

    • Unit 4; Waiting Room Triage: How do we Categorise Patients?

    • Unit 5; Vital Statistics: Normal vs Abnormal

    • Unit 6; Client Communication

    • Unit 7; Pain in Cats, Dogs and Rabbits

  • 4

    Module 2; Emergencies in Veterinary Practice

    • Unit 1; How to Recognise Common Veterinary Emergencies

    • Unit 2; Shock Management

    • Unit 3; Haemorrhage & Wounds

    • Unit 4; Bandaging Techniques

  • 5

    Module 3; Heart Circulation & Breathing

    • Unit 1; Veterinary Abbreviations & Terminology

    • Unit 2; Cardio Pulmonary Resuscitation Practical, (CPR)

  • 6

    End Of Course Quiz

    • Animal First Aid & Emergency Triage for Veterinary Support Staff, End of Course Quiz.

  • 7


    • Conclusion

Pricing options

Choose to pay for the course now, invoice your practice, or in easy to manage instalments. Same course same cost.