About the Course

Animal First Aid and Emergency Triage for Veterinary Support Staff Online CPD Course


Course Description

Understand the importance of your role and learn how to enhance your skill set today.

Gaining valuable and essential skills which will assist you in providing an informed, professional and confident service to your clients and veterinary practice. 

Improving both your clinical knowledge and customer service.

Our popular CPD accredited online course, written and presented specifically with the Veterinary Receptionist, VCA and SVN in mind, will give you enhanced skills to better support Pet Owners, the Clinical Team and Yourself during which can be a stressful time for all concerned.


Veterinary support staff are such an integral part of the practice team, and as front of house staff and the interface between Vets, Nurses and the Client, we at Innovet fully support and honour the importance of your role in the smooth running of the veterinary practice.

This course covers everything you need to know to feel confident and assured when dealing with Veterinary Emergencies both over the Telephone and in the Clinic, ensuring that RCVS Guidelines are fully adhered to. 

On this course you will also have available to you, the following additional materials to support your learning:


  • A 51-Page fully Comprehensive Course Workbook.
  • Triage your Telephone Messages Sheet.
  • Common Seasonal Poisons of Dogs, Cats and Rabbits Information Booklet.
  • Dog and Cat Anatomy Handout.
  • Dog and Cat Skeletal Handout.
  • Common Veterinary Terminology Worksheets.



This activity equates to 7-Hours of accredited CPD points and upon completion, you will receive a Certificate to download for your records or to proudly place on display.

Aims & Objectives

Module 1: Triage and the Veterinary Receptionist 

Module Aims:

The aim of this module is to enable the learner to understand the role and responsibilities of front of house veterinary staff when triaging emergencies, both over the telephone, and face-to-face.

To enable the learner to understand how to appropriately assess a patient and determine the level of emergency, whilst adhering to RCVS guidelines on administering first aid and safe practice.

Module Objectives:

  • A look at effective telephone Triage and RCVS Guidelines.
  • To learn and recognise major body system emergencies and discussion on patient signalment and client questioning.
  • To learn how to generate a capsule history with a systems priority task.
  • To recognise and provide appropriate First Aid advise over the phone.
  • A look at waiting room triage and how to apply a triage classification coding system.
  • To recognise major body system abnormalities and perform a basic primary patient survey.
  • To understand and effectively manage emergency clients in a calm and professional manner.
  • To identify difficulties in effective communication with clients during emergencies, by looking at client scenarios to facilitate group discussion.


Module 2: Emergency! How to keep waiting clients happy.

Module Aims:

The aim of this module is to enable the learner to understand the important role of front of house staff in ensuring the emergency clients’ needs are taken care of in the emergency situation, along with the importance of self-composure.

Module Objectives:

  •  To understand the important role of the veterinary receptionist in Triage and identifying steps to effectively triage patients at first contact.
  • Identifying effective methods of reducing client anxiety in an emergency situation.
  • Identify methods which can improve the clients first impression of your veterinary clinic. 


Module 3: Emergencies in Veterinary Practice

Module Aims:

The aim if this module is to enable the learner to understand in greater detail the biology of common veterinary emergencies seen in practice and effectively identify these. To understand the importance of effectively managing shock symptoms to increase the likelihood of survival.

To enable the learner to practically and theoretically look at ways to arrest a haemorrhage/bleed.

To enable the learner to understand in greater detail how and why basic life support is administered, by practical demonstration and discussions. To look at common veterinary terminology to assist with everyday understanding in practice and a comprehensive review of common poisons we may see in our small animal patients in practice, to give the best possible advice and education to clients.

Module Objectives:

  •  To identify the most common veterinary emergencies seen in practice.
  • To describe signs and symptoms of these emergencies.
  • A look at the biological process of shock, by identifying the signs and symptoms to look out for.
  • A discussion on First Aid measures to manage shock and how vital this advice is for the survival of the patient.
  • Identify different types of wounds and methods to prevent bleeding.
  • A demonstration on how to apply a simple limb bandage.
  • Describe and demonstrate first aid measures that can be taken to treat choking.
  • A discussion on basic life support and how a lay person can assist.
  • Delving deeper for an understanding of Heart, Circulation and Breathing systems. 
  • A practical demonstration of CPR, using the RECOVER Guidelines. 
  • A look at common veterinary terminology and abbreviations.
  • Understanding common poisons and symptoms presented to small animal patients in veterinary practice.


Pricing options

Course curriculum

  • 01

    Workbook & Downloadable Content.

    • Workbook & Downloadable Resources

  • 02

    Introduction to Animal First Aid, Rules and Legalities.

  • 03

    Module 1; Triage & the Veterinary Receptionist.

    • Unit 1; Types of Triage

    • Unit 2; Obtaining a Patients Signalment Over the Phone

    • Unit 3; Telephone Triage & First Aid Scenarios

    • Unit 4; Waiting Room Triage: How do we Categorise Patients?

    • Unit 5; Vital Statistics: Normal vs Abnormal

    • Unit 6; Client Communication

    • Unit 7; Pain in Cats, Dogs and Rabbits

  • 04

    Module 2; Emergencies in Veterinary Practice

    • Unit 1; How to Recognise Common Veterinary Emergencies

    • Unit 2; Shock Management

    • Unit 3; Haemorrhage & Wounds

    • Unit 4; Bandaging Techniques

  • 05

    Module 3; Heart Circulation & Breathing

    • Unit 1; Veterinary Abbreviations & Terminology

    • Unit 2; Cardio Pulmonary Resuscitation Practical, (CPR)

  • 06

    End Of Course Quiz

    • Animal First Aid & Emergency Triage for Veterinary Support Staff, End of Course Quiz.

  • 07


    • Conclusion

Don't just take our word for it.

Rachel Evers

5 star rating

“I really liked this course as it explained lots of the avenues to go down and contained good information. ”

“I really liked this course as it explained lots of the avenues to go down and contained good information. ”

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Laura Moloney-Quinn

4 star rating

“Great course, a good introduction to small animal physiotherapy”

“Great course, a good introduction to small animal physiotherapy”

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star rating


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About Emily

Instructor Bio:

I am a qualified Animal Physiotherapist & Registered Veterinary Nurse. I have been working with animals since I was 16 where I started as a kennel assistant at a rescue kennels. I then trained in my local practice to become an RVN. I have worked at different practices including the RSPCA Birmingham animal hospital where I gained a lot of experience and even worked on the ITV show Give a pet a home! I shortly went back to private practice and Became a Deputy head nurse where I found my passion for rehabilitation by using class IV laser therapy. Whilst working in this practice I researched the different types of Lasers and set up clinics for primarily Geriatric patients. I became very passionate about rehabilitation and in particular the difference Laser therapy was making to many of my clients and with my own working cocker spaniels. I then decided to pursue a Diploma in Animal Physiotherapy with the college of Animal Physiotherapists. I started to work for Companion Animal health as a product specialist in primarily Laser therapy but also other rehabilitation products and regenerative medicine. I still work for Companion as I have a real passion for teaching practitioner’s how to use Laser successfully but I also bought my own Laser and set up Worcestershire Animal Therapy where I offer a mobile Physiotherapy and Laser service. I also Do some work for Bromsgrove Canine Hydro and Physio where I enjoy seeing many different cases. From time to time I also still Locum in emergency Vet clinics and I teach Animal First Aid. In my spare time I’m also a member of the IAAT Committee to help push the Musculoskeletal industry and I’m fully registered as a RAMP member. I also have a certificate in Feline Medicine and would like to educate further in rehabilitation for feline’s.

Emily Ashdown


Pricing options